Frequently Asked Questions
WHAT IS YOUR POLICY ON TIPPING?
Tipping is always at the discretion of our guests. It is never expected but always appreciated. However, we can only accept gratuities in CASH. Tips cannot be added to credit card charges. Gift certificates do not include gratuities.
DO YOU HAVE STYLISTS WHO CAN WORK WITH ASIAN HAIR?
All of our stylists are very comfortable cutting and styling Asian hair, or for that matter, fine hair, coarse hair or curly hair.
WHO IS YOUR BEST HAIRDRESSER?
Determining who the best Hairdresser depends on your hair type, your desired style and the amount you are comfortable paying. We are blessed with a wide array of very skilled and highly trained Hairdresser, all of whom have gone through the same extensive advanced training. Any of our stylists will do a very good job of cutting and styling your hair.
MY HAIR IS VERY DRY AND DAMAGED, IS THERE ANYTHING THAT CAN BE DONE?
We have a variety of very effective treatments that can correct or improve most hair conditions. Our specialists can recommend the best treatment option for your specific needs. You will notice an immediate improvement in the condition of your hair with most of these treatments.
DO YOU HAVE SALONS OUTSIDE OF VANCOUVER?
If you consider Richmond to be part of greater Vancouver, the answer is no. We have three salons in Vancouver and one in Richmond.
WHAT COLOUR LINES DO YOU USE?
We use three different colour lines from L’Oreal Professional. We believe that these three lines from L’Oreal Professional provide the options our specialists need to obtain the best colour results and leave the hair in better condition than is possible with other colour lines.
CAN I BRING MY OWN COLOUR AND IS IT CHEAPER?
You may bring a professional colour and we will apply it but the cost remains the same and we will only guarantee our work when it is done with our colour lines. We believe that the L’Oreal Professional colour we use is the best available providing consistent results while leaving the hair in better condition than is possible with other colour lines.
IS THERE A DIFFERENCE BETWEEN THE SHAMPOOS THAT YOU USE AND THOSE I CAN BUY AT MY SUPERMARKET OR DRUGSTORE?
There is a huge difference in the quality of a professional shampoo versus a mass market shampoo. Professional quality shampoos are formulated using better ingredients and a milder cleansing agent. They are more concentrated so they will last longer and their pH level is the same as human hair. Most mass market shampoos have a higher pH level which means the cuticle of your hair is opened, allowing heat and antioxidants to enter the hair shaft. We believe that the products we use and recommend (L’Oreal Professional, Kérastase and Shu Uemura, art of hair) are the best hair care products available.
IF I JUST GET A TRIM AND NOT A FULL HAIRCUT, IS IT LESS?
No, because hair grows at different rates and we need to leave you with a style that is beautiful and easy to maintain. The amount of hair we cut off does not affect the price as we are still cutting all of your hair, we're just taking off less length in a trim.
WHAT IS THE DIFFERENCE BETWEEN A BLOW DRY AND DRY OFF?
A blowdry and style is a complete paid service and you leave the salon with completely finished coiffured style. A dry off is offered after a technical service for guests that do not want a complete blow dry and style. A full blow dry will normally take 45 -60 minutes.The Dry Off is an unpaid service that will get most of the dampness out of your hair but very little time will be spent perfecting a finished style and no flat irons or curling irons will be used. The Dry Off is usually about a 10 minute service.
DO YOU OFFER HAIR AND MAKEUP SERVICES FOR SPECIAL OCCASIONS?
Yes. We offer these services for weddings, graduations, and many other special events. We recommend that brides come in for a “trial day” a week or two before the wedding if possible. It enables our specialists, in concert with you, the opportunity to work out the perfect look for your big day. Usually, this type of work is done in our salons but we will also send stylists and makeup artists outside the salons with advance notice. Prices for out-of-salon work are higher than our in-salon work but your result will be the same – drop-dead gorgeous hair and makeup.
IS THERE REALLY A SUKI?
Yes, Suki does exist. She came to Vancouver in 1972 and founded Suki’s that year. Before moving here she was trained in London and worked as one of Beverly Hill’s most popular stylists while working in the most prestigious salon there.
IS THERE A CHARGE IF I MISS AN APPOINTMENT?
Cancellations with less than 24 hours notice will be charged 50% of the service cost. Anyone not showing up for an appointment will be charged the full cost of the booked service.