My Hair Moment tops even meeting Paul Mitchell
"The moment the guest looks at you with pure happiness. There are so many moments like that. One stands out the most; it's when my regular guest took the time and wrote a two page personal letter about her hair colour experience with me. When Suki came to the salon to show me the letter, it make me feel very good. She then posted the letter in the staff room for a few weeks. That event made me aware I had found the right career! "